Refund Policy
Returns/Exchanges
If you are not satisfied with the product, let us know and we'll do our best to make it right You can send an email to admin@cutenami.com.
Shipping Fees
For items returned due to buyer's remorse, a return shipping fee of $5.99 will be deducted from your refund. This fee helps cover the shipping costs associated with the return.
Defective Items
If you are returning an item due to defects or damages that occurred during shipping, we will cover the return shipping costs. Please contact our customer service team at admin@cutenami.com to initiate the return process.
+Refunds
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.
(2) Email us at admin@cutenami.com (Name, Order Number, and any information of why you are requesting a refund).
We have a 30-day money back guarantee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came.
RETURN ADDRESS:
PO BOX 5741 COMPTON, CA 90224
Replacements
If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. You may need to return the wrong item with a prepaid shipping label (return label is generated by our customer service representatives via email/chat/sms/phone). You must send pictures of the damaged or incorrect item to start the replacement process.
If an order is lost in transit, we will replace it. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs.
If you provided the correct address, we will reship the order to the same address free of charge.
Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered.
International Shipping
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following channels:
Mon-Fri 9am-5pm PT
Call Us: 1(424) 244-1337
Email: admin@cutenami.com