Shipping Policy
HOW MUCH DOES SHIPPING COST?
- Free standard shipping for orders over $40 (US) and $100 (International).
- Flat rate shipping fees apply for orders under the minimum of $40(US) and under $100 (international).
USA: Flat rate $5.99
Canada: Flat rate $8.99 CAD
Australia: Flat rate $19.99 AUD
New Zealand: Flat rate $31.95 NZD
UK: Flat rate $19.95 GBP
- Customers receive a shipping confirmation email with tracking information.
- Customers are responsible for providing accurate shipping information.
PROCESSING TIME
As soon as we receive your order, we process your item in 1-3 business days, this includes production time since most of the products are made to order.
Estimated Delivery Time
As soon the order is processed, we will be sending tracking information to the email used during the purchase. It may take approximately 4-5 business days delivery for United States delivery. 1-3 business weeks for (International) delivery.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at admin@cutenami.com.
If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
ANY QUESTION EMAIL US AT:
cutenamijewelry@gmail.com